How Can We Help?

Upon your arrival at Jacksonville International Airport (JAX), your driver will meet you at a designated pickup location within the terminal. Please switch on your cell phone as soon as your plane lands.

Our team will contact you directly with precise meeting instructions, including the terminal location, door number, and identifying vehicle information.

When you arrive at JAX, please turn on your cell phone as soon as your plane lands. Your driver will contact you directly with precise instructions, including the terminal location, exit door, and a description of the vehicle.

This allows you to connect quickly and begin your trip without delay.

For your convenience, we track all incoming flights in real time. If your flight is delayed, we will automatically adjust our arrival time, and you will not incur any waiting fees.

If your flight is cancelled, please call or text us immediately at 904-753-6480 so we can update or cancel your reservation.

We kindly request notice of any cancellation at least 24 hours before your scheduled pickup time. There is no charge for timely cancellations.

A $45 fee will be charged for a no-show, which occurs when a client does not arrive for their scheduled pickup and does not provide prior notification.

To update or cancel your reservation, call or text us at 904-753-6480. Please contact us as soon as possible if your pickup time, destination, passenger count, or flight information changes.

Flat-rate pricing means you pay one fixed price for your scheduled trip. Your rate does not increase because of traffic or normal changes in travel time.

Any applicable after-hours fees, additional stops, or requested changes will be disclosed before your transportation is confirmed.

Yes. Our after-hours service applies to pickups scheduled between 12:00 AM and 6:00 AM and is available at a premium rate of $125 per vehicle.

Trips scheduled during our regular operating hours are charged at the standard rate of $90 per vehicle.

Gratuity for the driver is not included in your quoted rate. It is entirely at your discretion and should be given directly to your driver.

We accept cash and all major credit cards. Your credit card is used only to hold your reservation, and payment will be collected by your driver upon completion of your trip.

Our private vans comfortably seat up to 5 passengers with luggage.

For shared rides, we can accommodate up to 6 passengers, with luggage space adjusted accordingly. If you have oversized or additional baggage, let us know when booking so we can plan appropriately.

We strive to accommodate all reasonable requests. If you require a car seat, have oversized luggage, or need another special accommodation, include the details in the “Additional Information” section of your booking form.

We will confirm the arrangements before your pickup.

You are welcome to bring a car seat for your child. However, due to liability regulations, our drivers cannot install the car seat for you.

The accompanying passenger must properly install and secure the car seat. Please tell us in the “Additional Information” section when booking so we can ensure the vehicle is ready for your needs.